Current incidents
We are continuing to investigate reports of shoppers seeing what appear to be duplicate charges or duplicate pending entries on their card/bank statements for a single purchase.
Based on the information currently available, this issue appears to be affecting a small subset of shoppers. While we have not identified duplicate captures or duplicate payment activity in BlueSnap’s processing logs, we continue to investigate the examples we have received together with our acquiring bank.
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We are currently experiencing an issue impacting connectivity to the AMEX Sandbox environment following AMEX maintenance performed at 8:00 PM PST. As a result, AMEX Sandbox traffic is temporarily unavailable.
Our team is actively working with AMEX to rectify the issue.
We will provide further updates as soon as more information becomes available.