All systems are operational

Past Incidents

17th February 2020

No incidents reported

16th February 2020

BlueSnap Incident Notification - February 15 to February 16, 2010 - API Exception Errors - RESOLVED

We have discovered several instances of API exception errors, impacting API calls in production.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: February 15 19:26 PST - February 16 04:44 PST.

Notes:

  • Our teams were able to fix the issue and we do not see any new instances of the error after the end of the incident time frame.
  • We are still investigating the root-cause of the incident.

15th February 2020

No incidents reported

14th February 2020

No incidents reported

13th February 2020

No incidents reported

12th February 2020

BlueSnap Incident Notification - February 12, 2020 to - API Calls Failing - RESOLVED

Following a recent update of the BlueSnap SSL Certificate we have encountered failures of API calls. We have reverted the deployed certificate and we are now investigating the issue.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: February 12, 2020 04:40 to 06:10 PST.

Notes:

  • Recently we have deployed a new SSL Certificate to our sandbox environment.
  • Following the test results, we have announced that the new certificate will be deployed to production today (February 12, 2020) - without any impact.
  • Unfortunately - We found that some API calls were impacted as a result of the change in production and we reverted to the old certificate.
  • Our IT team is investigating the root cause of the failures on the new certificate.

11th February 2020

No incidents reported

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