All systems are operational

Past Incidents

1st December 2020

No incidents reported

30th November 2020

Production: BuyNow Hosted Pages / Web Services (API) November 30, 2020 - Delays and possible timeout errors - European Banks - [RESOLVED]

Earlier today we noticed alerts on our monitors, indicating that some transactions on one of our European acquirers took longer than usual. The acquirer confirmed that the problem happened on their end and it was fixed.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: November 30, 2020 23:55 PST - December 1, 2020 00:18 PST. [RESOVED]

Notes:

  • Some shoppers routed to our European processors may have experience longer processing duration and in specific cases a timeout error.
  • Once we identified the issue on our end, we communicated with the affected acquirer, and their team confirmed that this was an issue on their end and it is now resolved.
  • We continue to monitor the transaction durations to make sure that there are no additional errors - so far without any issues.

29th November 2020

No incidents reported

28th November 2020

No incidents reported

27th November 2020

No incidents reported

26th November 2020

No incidents reported

25th November 2020

No incidents reported

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