We are investigating reports from multiple merchants regarding shoppers seeing what appear to be duplicate charges or duplicate pending entries on their card/bank statements for a single purchase.

Based on our review so far, BlueSnap is not seeing duplicate captures or duplicate payment activity in our processing logs. The reported behavior appears to be related to how the authorization and capture are being presented on shopper statements.

We have escalated the issue to our acquiring partner and provided relevant transaction examples for investigation. We will continue to monitor the situation and provide updates as more information becomes available.