BlueSnap Incident Notification - September 10, 2020 - Long Processing Duration - ONGOING Thursday 10th September 2020 16:35:00


Update - as of 4:45 AM PST this issue is resolved - Transaction Processing Duration is now back to normal.


One of our Acquiring banks is experiencing slow response times. This is resulting in some transactions taking longer to process.

This issue is still being investigated by our R&D teams and a follow-up message will be delivered once it is resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: September 10, 2020 16:35 to PST - Still Ongoing.

Notes:

In the recent hours we have noticed an increased number of transactions, that take longer than usual to process. We have confirmed that this is caused by a slow response time with a specific acquiring bank Transactions are still processed successfully - but shoppers may experience longer duration (10-30 seconds). The acquiring bank is aware of the issue and working on a resolution

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