Extended Maintenance Duration, Causing Processing Failures with Amex Cards from 2026-05-22 00:00 PDT to 2026-05-22 04:02 PDT
Updates
The issue affecting American Express transactions has now been resolved. The failed transactions can now be retried successfully.
We apologize for the inconvenience and appreciate your patience throughout this matter.
We are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration.
Our team is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway.
Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express transactions after maintenance is complete.
We will continue to monitor the situation closely and provide another update as soon as the issue is fully resolved.
We apologize for the inconvenience and appreciate your patience.
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