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Long Processing Duration

Major incident Production Environment - Production: Web Services (API) - Production: BuyNow Hosted Pages
2020-09-10 07:35 PST · 14 hours, 10 minutes



One of our Acquiring banks is experiencing slow response times. This is resulting in some transactions taking longer to process.

In the recent hours we have noticed an increased number of transactions, that take longer than usual to process. We have confirmed that this is caused by a slow response time with a specific acquiring bank Transactions are still processed successfully - but shoppers may experience longer duration (10-30 seconds). The acquiring bank is aware of the issue and working on a resolution

Update - as of 4:45 AM PST this issue is resolved - Transaction Processing Duration is now back to normal.

December 4, 2020 · 03:49 PST

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