Acquiring bank experiencing connectivity issues
Major incident Production Environment - Production: Web Services (API) - Production: BuyNow Hosted Pages2020-08-20 22:00 PST · 4 hours, 10 minutes
December 4, 2020 · 03:33 PST
One of our acquiring banks was having connectivity issues causing 400 error responses for some transactions in both Sandbox and Production.
- The acquiring bank acknowledged a technical failure on their end and is currently working on identifying the root cause.
- Any merchant boarded to a failover acquiring bank was not impacted.
- Impacted merchants saw declined transactions with a status code of 400 and an error description of GENERAL_PAYMENT_PROCESSING_ERROR”,”code”:”14002”,”description”:”Transaction failed because of payment processing failure.: General system failure”