Currently Experiencing Downtime in Production and Sandbox Environments

Major incident Production Environment - Production: BuyNow Hosted Pages - Production: Web Services (API) - Production: SnapConsole - Production: Reports - Production: Payout - Production: Instant Payment Notifications (IPNs) - Production: Subscription Manager - Production: Automated Accounts Receivable Sandbox Environment - Sandbox: BuyNow Hosted Pages - Sandbox: Web Services (API) - Sandbox: SnapConsole - Sandbox: Reports - Sandbox: Payout - Sandbox: Instant Payment Notifications (IPNs) - Sandbox: Subscription Manager - Sandbox: Automated Accounts Receivable - Sandbox: Merchant Onboarding - Production: Merchant Onboarding

2025-01-16 10:49 PST · 18 hours, 25 minutes

Updates

Resolved

Dear Customers,

We are in the process of rolling out our services and are starting to see successful transactions.

This process will take approximately 10 minutes to complete, after which our services will be fully restored, with the following exceptions:

Reports
Sandbox processing
Payouts

Thank you for your patience as we continue to work towards full recovery. We will provide updates as necessary.

January 17, 2025 · 05:14 PST

Update

Our Processing Services are currently being tested before they go live again, and we anticipate being able to enable transaction processing within the next 2 hours. Due to the volume backlog, you may encounter latency when the service is restored.

Other Services

Payouts: We are still evaluating the impacts on our Payout component. If there will be a delay in today’s Payouts, we will communicate later today.
Reporting: Reporting will not be available until later today or possibly tomorrow.

We sincerely apologize for the disruption this has caused and appreciate your patience as we work to restore all services fully. We will continue to provide updates as more information becomes available.

January 17, 2025 · 03:00 PST

Investigating

The BlueSnap team continues to work on restoring our service to our customers.

The team is pursuing multiple paths to establish stability and provide processing as soon as possible. While we expect a resolution today, we apologize for not having a clear timeline.

We will provide additional updates as they are available

January 16, 2025 · 23:30 PST

Investigating

Our Team continues to work to restore full functionality to Production and Sandbox environments.

We deeply regret the inconvenience caused by this service interruption and appreciate your patience as we work to resolve the issue.

January 16, 2025 · 17:25 PST

Investigating

Our team is actively working to restore full functionality in both the Production and Sandbox environments.

If possible, please delay any scheduled transactions until the issue is resolved.
Please keep on tracking the updates on the BlueSnap Status Page to stay informed.

We deeply regret the inconvenience caused by this service interruption and appreciate your patience as we resolve the issue.

January 16, 2025 · 13:36 PST

Investigating

The root cause investigation is ongoing. We will provide another update in 30 minutes.

January 16, 2025 · 12:08 PST

Issue

The root cause investigation is ongoing. We will provide another update in 30 minutes.

January 16, 2025 · 10:49 PST

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