The Payout services have been fixed.
Depending on the processing region, merchants who experienced delays are expected to receive their payout funds on the next business day.

The Sandbox environment is still inactive.
Now that the payout functionality has been restored, we prioritized its recovery and aim to reactivate it in the next few days.

While we’ve made significant progress, our system still has some slowness, especially in the BlueSnap console, hosted pages, and reports.
We actively improve these areas and appreciate your patience as we restore full performance.

• We are pleased to report that transactions have been processed without interruption over the past 24 hours. Our team continues to monitor the results closely to ensure no failures occur.

• Some merchants are still experiencing payout delays. This is our top priority. We are working to resolve these issues and fully restore all payout services in time for them to be delivered at the beginning of the USA business week (Tuesday).

• All reporting services are now fully functional and in sync. You should be able to access accurate reports without issue.

• The Sandbox environment is still unavailable. We are working on restoring this as soon as possible.

• While some latency may still occur in the next few days, it will not affect production or sales transactions.

The Reporting Services are now fully available and operational.

Our team continues to work on restoring Sandbox processing and Payouts, which are still unavailable now. Payouts remain a top priority, and we are actively working on bringing them back online.

Thank you for your patience as we make further progress.

Dear Customers,

We are in the process of rolling out our services and are starting to see successful transactions.

This process will take approximately 10 minutes to complete, after which our services will be fully restored, with the following exceptions:

• Reports
• Sandbox processing
• Payouts

Thank you for your patience as we continue to work towards full recovery. We will provide updates as necessary.

Our Processing Services are currently being tested before they go live again, and we anticipate being able to enable transaction processing within the next 2 hours. Due to the volume backlog, you may encounter latency when the service is restored.

Other Services

• Payouts: We are still evaluating the impacts on our Payout component. If there will be a delay in today’s Payouts, we will communicate later today.

• Reporting: Reporting will not be available until later today or possibly tomorrow.

We sincerely apologize for the disruption this has caused and appreciate your patience as we work to restore all services fully. We will continue to provide updates as more information becomes available.

The BlueSnap team continues to work on restoring our service to our customers.

The team is pursuing multiple paths to establish stability and provide processing as soon as possible. While we expect a resolution today, we apologize for not having a clear timeline.

We will provide additional updates as they are available

Our Team continues to work to restore full functionality to Production and Sandbox environments.

We deeply regret the inconvenience caused by this service interruption and appreciate your patience as we work to resolve the issue.

Our team is actively working to restore full functionality in both the Production and Sandbox environments.

If possible, please delay any scheduled transactions until the issue is resolved.
Please keep on tracking the updates on the BlueSnap Status Page to stay informed.

We deeply regret the inconvenience caused by this service interruption and appreciate your patience as we resolve the issue.

The root cause investigation is ongoing. We will provide another update in 30 minutes.

The root cause investigation is ongoing. We will provide another update in 30 minutes.