Intermittent Refund Failures via LATAM acquirer in Brazil
Minor incident
Production Environment
- Production: BuyNow Hosted Pages
- Production: Web Services (API)
2023-10-10 11:44 PDT
· 1 week, 1 day, 22 hours, 12 minutes
Updates
Resolved
October 19, 2023 · 09:48 PDT
The issue has been resolved by the acquiring bank. Refunds issued for Brazil transactions are now processing successfully.
Investigating
October 11, 2023 · 11:44 PDT
We are currently experiencing intermittent refund failures on transactions processed in Brazil. We are working closely with the acquirer to resolve this issue as soon as possible.
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