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Hosted Payment Fields Transaction Failures

Minor incident Production Environment - Production: Web Services (API)
2023-08-09 18:18 PST · 2 hours, 13 minutes

Updates

Retroactive

Merchants using the Hosted Payment Fields API may have experienced transactional failures during the incident timeframe.

The failure occurred when the shopper tries to enter the payment instructions and encounter a “CORS” error preventing the shopper from submitting the transaction.

The issue was caused by a change made in Production that was rolled back to resolve the incident.
BlueSnap is still investigating the root cause

August 10, 2023 · 08:00 PST

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