All systems are operational

Past Incidents

25th August 2020

No incidents reported

24th August 2020

No incidents reported

23rd August 2020

No incidents reported

22nd August 2020

No incidents reported

21st August 2020

BlueSnap Incident Notification - August 21, 2020 - Acquiring bank experiencing connectivity issues - RESOLVED

One of our acquiring banks was having connectivity issues causing 400 error responses for some transactions in both Sandbox and Production.

Impacted Systems:

[X] Production

[X] Sandbox

[ ] No Impact

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: August 21, 2020 7:00am - 9:10am PST.

Notes:

  • The acquiring bank acknowledged a technical failure on their end and is currently working on identifying the root cause.
  • Any merchant boarded to a failover acquiring bank was not impacted.
  • Impacted merchants saw declined transactions with a status code of 400 and an error description of GENERAL_PAYMENT_PROCESSING_ERROR","code":"14002","description":"Transaction failed because of payment processing failure.: General system failureā€

20th August 2020

No incidents reported

19th August 2020

No incidents reported

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