All systems are operational

Past Incidents

1st August 2020

Production: BuyNow Hosted Pages / Web Services (API) BlueSnap Incident Notification - August 1st, 2020 to August 1st, 2020 - Payment token generation error - RESOLVED

After the completion of the standard database maintenance job we have identified an exception that prevented payment token from being generated. During the incident window the error 500 was thrown on token creation attempts.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: August 1st, 2020 00:00 PST - Still Ongoing.

Notes:

  • We have corrected the database exception and token creation flow has been restored
  • We are evaluating the maintenance job in question and the changes needed to prevent future occurrence

31st July 2020

Production: BuyNow Hosted Pages / Web Services (API) BlueSnap Incident Notification – Connectivity Issue Impacting American Express Transactions – July 31, 2020 - RESOLVED

Some American Express transactions failed with timeout errors or decline responses as a result of network connectivity issues. We failed traffic away from the impacted servers and full functionality has been restored.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: July 31, 2020 3:00 AM - 11:30 AM PST

Notes: Root cause is still being investigated.

30th July 2020

No incidents reported

29th July 2020

No incidents reported

28th July 2020

No incidents reported

27th July 2020

No incidents reported

26th July 2020

No incidents reported

25th July 2020

No incidents reported

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