All systems are operational

Past Incidents

6th February 2019

No incidents reported

5th February 2019

No incidents reported

4th February 2019

No incidents reported

3rd February 2019

No incidents reported

2nd February 2019

No incidents reported

1st February 2019

No incidents reported

31st January 2019

BlueSnap Incident Notification - Transaction Failures - ONGOING

Unfortunately, experienced an issue with one of our acquirers, impacting some of our transactions (Sales, Recurring, Refunds).

The issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[X] Subscriptions

Time-frame: January 31st, 2019 15:14 to February 1st, 2019 01:58 PST - Still Ongoing.

Notes:

  • The acquiring bank's technical team are still investigating the root-cause of the incident.

30th January 2019

BlueSnap Incident Notification - Service Interruption - RESOLVED

We have experienced an interruption in several services due to a network issue, impacting our US data-center.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[X] Subscriptions

Time-frame: January 30th, 2019 16:20 to January 30th, 2019 16:45 PST.

Notes:

  • During the time-frame of the incident, shoppers may have experienced a network error. Some IPNs have been delayed. Our teams took the required steps to identify and recover any stuck operations as a result of the incident. We are still investigating the root-cause of this incident.
  • Our teams took the required steps to identify and recover any stuck operations as a result of the incident.
  • We are still investigating the root-cause of this incident.

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