All systems are operational

Past Incidents

3rd November 2018

No incidents reported

2nd November 2018

No incidents reported

1st November 2018

No incidents reported

31st October 2018

No incidents reported

30th October 2018

No incidents reported

29th October 2018

No incidents reported

28th October 2018

BlueSnap Inceident Notification - October 28th to October 28th - Processing Service Interruptions - RESOLVED

Unfortunately, we experienced several transaction failures with one of our acquiring banks.

This issue is now resolved.

Impacted Systems:

[X] Production

[X] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[X] Subscriptions

Time-frame: October 28th, 21:30 to 23:39 PST.

Notes:

  • During the incident timeframe, we encountered transaction failures which impacted captures and refunds.
  • The failures appeared in a specific acquirer and resulted from communication interruptions of specific servers in our US Datacenter.
  • In the majority of cases - this incident had no impact on our services, thanks to the acquirer failover mechanism - failed captures failed over to a secondary bank.
  • Our Operations team redirected traffic to our UK Datacenter to isolate impacted environment to resolve routing - since this change, we see no further transaction failures.
  • We are still working with the acquirer's technical team to understand the root-cause and take actions to prevent this from happening in the future.

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