All systems are operational

Past Incidents

1st June 2018

No incidents reported

31st May 2018

Test Authorization Failures - Sandbox - RESOLVED

One of our acquiring banks experienced technical issues in their testing environment. As a result, some test transactions in our Sandbox environment failed to be authorized in the recent day. This Sandbox issue is now resolved.

Service notification type: [ ] Planned Maintenance [ ] Unplanned maintenance [X] Service interruption

Impacted systems: [ ] Production [X] Sandbox [ ] no impact

Impacted services: [X] BuyNow [X] Web Services [ ] SnapConsole [ ] IPNs [ ] Other

Notes: One of our acquiring partners was experiencing technical issues in their test region, resulting in card transaction failure in our Sandbox environment We encourage you to re-run transaction tests, which may ended in failure in the recent 24 hours.

Impact date/time: May 31, 2018 01:57 PST – 07:15 PST

30th May 2018

No incidents reported

29th May 2018

No incidents reported

28th May 2018

No incidents reported

27th May 2018

No incidents reported

26th May 2018

No incidents reported

25th May 2018

No incidents reported

24th May 2018

Service interruption - Production - US Datacenter

We're sorry to inform you of recent power supply problem in US site DB server which caused some service interruption for users. Our servers were not available for 2 minutes in US site. All traffic was immediately rerouted to our UK site and services were fully restored.

The IT team checking about the root cause of the problem ,currently we see that DB server was restarted after power supply problem . Please contact Merchant Support with any questions related to this incident at Merchants@BlueSnap.com

Traffic was routed our UK site and services were fully restored. Bluesnap operations team identified the impacted resources and recovered the network service.

Impact time/date: Wednesday , May 24, 06:22 am until 06:24 am PST

23rd May 2018

No incidents reported

22nd May 2018

No incidents reported

21st May 2018

No incidents reported

20th May 2018

No incidents reported

19th May 2018

No incidents reported