Increased number of timeouts for card transactions
Minor incident
Production Environment
- Production: BuyNow Hosted Pages
- Production: Web Services (API)
- Production: Subscription Manager
2022-08-15 04:30 PST
·
2 hours
Updates
Resolved
August 15, 2022 · 07:21 PST
Issue is resolved by the acquiring bank.
We are still waiting for an official root cause analysis from the bank.
Investigating
August 15, 2022 · 05:32 PST
We are experiencing a connectivity issues with one of our acquiring banks that may cause some card transactions to fail with a “general payment processing error”.
We are working with the acquiring bank to rectify the problem.
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