One of the BlueSnap network appliance experienced sporadic downtime which impacted the reporting authentication service. This resulted in some authentication requests to fail. Any request that failed authentication resulted in a failure of the report.

The BlueSnap IT team rebooted the affected servers/appliances to restore connectivity and stabilize the authentication service

The following actions have been taken to avoid similar issues in the future:
o Patch the network appliance and Operating System running the Authentication service to prevent future occurrence
o Enhance monitoring of client facing environments to automate the detection of future incidents.
o Separate the production authentication service into its own server to improve redundancy and stability.