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Increase in 3D secure declines for transactions processed in Europe

Minor incident Production Environment - Production: BuyNow Hosted Pages - Production: Web Services (API)
2022-05-22 19:00 PDT · 4 hours, 15 minutes

Updates

Retroactive

During a scheduled update of our system we have made changes to the 3D secure configuration. This change resulted in increase of card issuer declines with one of our European acquiring banks.

Our team has identified the cause of the issue and applied required fix. The issue has been resolved and we see no additional errors since the fix was applied.

May 23, 2022 · 02:16 PDT

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