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Intermittent Processing Errors - Affecting US Shoppers

Minor incident Production Environment - Production: BuyNow Hosted Pages - Production: Web Services (API)
2022-03-27 23:23 PDT · 11 minutes

Updates

Retroactive

During a routine database update, a human error lead to a misconfiguration in the US Data Center, which caused several transactions to fail. During the incident timeframe, some shoppers routed to the USDC may have experienced longer processing durations or timeout errors - affecting mostly API integrations.

Please contact the Merchant Support team for more details.

March 28, 2022 · 00:19 PDT

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