BlueSnap Incident Notification - November 17, 2020- ISP Connectivity Issue Tuesday 17th November 2020 03:09:00


In the recent hour we have experienced short-term, random connectivity interruptions (hiccups) on both Data Centers caused by an outage on our main ISP's end.

This issue is now resolved.

Impacted Systems:

[X] Production

[X] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[X] SnapConsole

[ ] IPNs

[X] Reports

[ ] Subscriptions

Time-frame: November 17, 2020 01:36 to 2:46 PST. Notes: During the event timeframe, we identified interruptions in both Production and Sandbox environments - affecting the access to Hosted Checkout Pages, API and Reports. We are working with our ISP provider to better understand the root cause of the outage

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