BlueSnap Incident Notification - November 17, 2020- ISP Connectivity Issue Tuesday 17th November 2020 03:09:00

In the recent hour we have experienced short-term, random connectivity interruptions (hiccups) on both Data Centers caused by an outage on our main ISP's end.

This issue is now resolved.

Impacted Systems:

[X] Production

[X] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[X] SnapConsole

[ ] IPNs

[X] Reports

[ ] Subscriptions

Time-frame: November 17, 2020 01:36 to 2:46 PST. Notes: During the event timeframe, we identified interruptions in both Production and Sandbox environments - affecting the access to Hosted Checkout Pages, API and Reports. We are working with our ISP provider to better understand the root cause of the outage

Subscribe to our mailing list and get status notifications directly to your inbox: