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Sporadic Timeout Errors - For Transactions Processed in Europe

Minor incident Production Environment - Production: BuyNow Hosted Pages - Production: Web Services (API)
2021-06-21 18:49 PDT · 7 minutes

Updates

Retroactive

We identified an increase in the number of timeout errors of transactions processed by one of our European acquirers.

This event lasted about 5 minutes and it is now resolved. During the incident timeframe - our system attempted to switch the processing banks in order to save the sale.

We are working with the acquirer to get more information and an RCA report. Please contact the Merchant Support team for more details.

June 22, 2021 · 04:59 PDT

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