Sporadic Timeout Errors - For Transactions Processed in Europe
We identified an increase in the number of timeout errors of transactions processed by one of our European acquirers.
This event lasted about 5 minutes and it is now resolved. During the incident timeframe - our system attempted to switch the processing banks in order to save the sale.
We are working with the acquirer to get more information and an RCA report. Please contact the Merchant Support team for more details.