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Delays and possible timeout errors - European Banks

Minor incident Production Environment - Production: BuyNow Hosted Pages - Production: Web Services (API)
2020-11-30 14:55 PDT · 23 minutes



Earlier today we noticed alerts on our monitors, indicating that some transactions on one of our European acquirers took longer than usual. The acquirer confirmed that the problem happened on their end and it was fixed.

  • Some shoppers routed to our European processors may have experience longer processing duration and in specific cases a timeout error.
  • Once we identified the issue on our end, we communicated with the affected acquirer, and their team confirmed that this was an issue on their end and it is now resolved.
  • We continue to monitor the transaction durations to make sure that there are no additional errors - so far without any issues.
December 4, 2020 · 03:57 PDT

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