Major incident Production Environment - Production: Web Services (API)2019-06-08 07:00 PST · 1 day, 10 hours, 8 minutes
December 4, 2020 · 03:24 PST
Due to a technical issue on one of our European acquirer’s end, we have experienced several transaction failures.
The issue has been resolved and transaction flow has resumed.
- The issue has been identified and resolved.
- Our team is still investigating the cause of the issue in collaboration with the acquiring bank, making sure that similar incidents will not reoccur.
- We confirmed that none of the transactions that triggered an error ended up with a capture.