Unfortunately, we experienced several transaction failures with one of our acquiring banks.

• During the incident timeframe, we encountered transaction failures which impacted captures and refunds.
• The failures appeared in a specific acquirer and resulted from communication interruptions of specific servers in our US Datacenter.
• In the majority of cases - this incident had no impact on our services, thanks to the acquirer failover mechanism - failed captures failed over to a secondary bank.
• Our Operations team redirected traffic to our UK Datacenter to isolate impacted environment to resolve routing - since this change, we see no further transaction failures.
• We are still working with the acquirer’s technical team to understand the root-cause and take actions to prevent this from happening in the future.