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Service Interruption US Datacenter

Major incident Production Environment - Production: Web Services (API) - Production: SnapConsole - Production: BuyNow Hosted Pages
2018-04-23 18:55 PST · 30 minutes

Updates

Retroactive

We had a brief interruption in some of our services in the US data center. Some transactions, reports and inquiries that involved invoices failed to execute. The issue is now resolved

Notes:

  • During the incident, some payment transactions in the US datacenter failed
  • Also, some inquiries and reports related to invoices failed
  • The BlueSnap Operations team moved traffic to the UK datacenter to eliminate impact while we continued to troubleshoot the incident
  • All services are up and running at this point

Root cause:

  • Issue resulted from a maintenance job that ran on the US database server that caused certain functionality to fail.
  • Changes were applied to the maintenance job to prevent future occurrence of this incident
December 4, 2020 · 01:54 PST

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