Ongoing connection issues with one of our acquiring banks
Minor incident
Production Environment
- Production: BuyNow Hosted Pages
- Production: Web Services (API)
2023-05-16 05:20 PDT
·
19 hours, 5 minutes
Updates
Resolved
May 16, 2023 · 23:40 PDT
In the recent 12 hours we see that stable traffic via affected acquiring bank is restored. We continue to work with the bank and monitor transactions for any possible reoccurrence.
Investigating
May 16, 2023 · 09:20 PDT
We are experiencing connection issues with one of our acquiring banks that is resulting in timeout errors. The issue is currently under investigation with the acquirer.
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