Refunds failing due to insufficient balance available
Minor incident
Production Environment
- Production: BuyNow Hosted Pages
- Production: Web Services (API)
2023-03-21 11:07 PDT
·
2 hours, 54 minutes
Updates
Resolved
March 21, 2023 · 14:01 PDT
We have received confirmation that the issue is fully resolved.
Investigating
March 21, 2023 · 13:33 PDT
We have identified an issue with refunds where the system falsely states that there are insufficient funds available to process the request. We are currently working on a fix to restore the functionality.
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