Sporadic connectivity issue to an internal BlueSnap service resulting in some transactions to fail
Minor incident
Production Environment
- Production: BuyNow Hosted Pages
- Production: Web Services (API)
- Production: Subscription Manager
2022-11-30 01:37 PDT
·
21 minutes
Updates
Retroactive
November 30, 2022 · 04:19 PDT
We experienced a sporadic connectivity errors to an internal service responsible for processing transactions. This resulted in some transactions to fail with a generic GENERAL_PROCESSING_ERROR declines.
The BlueSnap DevOps team identified that the issue was caused by a human error where the service was restarted in a rolling fashion impacting processing of some transactions.
A Post mortem is being conducted to identify process improvement to prevent future occurrences.
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