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Sporadic connectivity issue to an internal BlueSnap service resulting in some transactions to fail

Minor incident Production Environment - Production: BuyNow Hosted Pages - Production: Web Services (API) - Production: Subscription Manager
2022-11-30 01:37 PST · 21 minutes



We experienced a sporadic connectivity errors to an internal service responsible for processing transactions. This resulted in some transactions to fail with a generic GENERAL_PROCESSING_ERROR declines.

The BlueSnap DevOps team identified that the issue was caused by a human error where the service was restarted in a rolling fashion impacting processing of some transactions.

A Post mortem is being conducted to identify process improvement to prevent future occurrences.

November 30, 2022 · 04:19 PST

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