Recently we have experienced a communication issue with one of our acquirers which resulted in processing failures on charge or refund operations.
The issue has been resolved and we are investigating the root cause
This issue is now resolved.
[ ] Sandbox
[ ] No Imapct
[X] BuyNow Pages
[X] Web Services (API)
[ ] SnapConsole
[ ] IPNs
[ ] Reports
[ ] Subscriptions
Time-frame: April, 23rd, 2020 1:30 PST - 2:50 PST
Our engineering department is currently in contact with the acquirer to clarify the root cause
Any failed charges will be routed to another acquiring banks when possible
Functionality has been restored across all processing channels
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