27th February 2020

Production: BuyNow Hosted Pages / Web Services (API) BlueSnap Incident Notification - February 27 to February 28, 2019 - Possible 401 Unauthorized API Errors - RESOLVED

Some of our API merchants may have encountered API failures with a '401-Unauthorized' response caused by a technical fault in one of our servers.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: February 27 17:20 to February 28, 03:55 PST

Notes:

  • During the incident timeframe one of the servers in the UK Data Center returned a 401 (Unauthorized) errors although the authorization was supposed to be successful.
  • Our team has identified the problem and removed the server from the production pool for further diagnosis.
  • The issue is now resolved and our teams is monitoring our logs to prevent similar failures.

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