16th February 2020

BlueSnap Incident Notification - February 15 to February 16, 2010 - API Exception Errors - RESOLVED

We have discovered several instances of API exception errors, impacting API calls in production.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: February 15 19:26 PST - February 16 04:44 PST.

Notes:

  • Our teams were able to fix the issue and we do not see any new instances of the error after the end of the incident time frame.
  • We are still investigating the root-cause of the incident.

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