10th January 2020

API Service degradation - US Data Center - RESOLVED

Some API calls failed with an access denied (401) error. We failed traffic away from the impacted servers to restore full operation.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: January 10, 2020 6:40 AM to January 10, 2020 7:10 AM PST.

Notes:

Root cause is still being investigated.

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