18th December 2019

Production: BuyNow Hosted Pages / Web Services (API) Service Interruption - US Data Center - RESOLVED

Unfortunately, a configuration error impacted our services in the US datacenter.

The issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[X] SnapConsole

[ ] IPNs

[X] Reports

[ ] Subscriptions

Time-frame: December 18, 2019 02:17 PST - Still Ongoing.


  • Following a routine update, we discovered a system misconfiguration, caused by a human error - which lead to a temporary failure in our production traffic.
  • Our IT team immediately received an alert and the issue was corrected. The cause of the incident is known and we do not expect similar events to happen in the future.

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