20th September 2019

Production: BuyNow Hosted Pages / Web Services (API) Service Interruption: Resolved

Some payment processing requests failed with "Operations error"

This issue is now resolved.

Impacted Systems:

[X] Production

[X] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: September 20, 2019 11:50 AM PST - 12:10 PM PST.

Notes: Issue was caused by human error where validation updates were applied to the wrong records/region. BlueSnap will review and update our procedures to prevent such mistakes in the future.

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