1st August 2020

Production: BuyNow Hosted Pages / Web Services (API) BlueSnap Incident Notification - August 1st, 2020 to August 1st, 2020 - Payment token generation error - RESOLVED

After the completion of the standard database maintenance job we have identified an exception that prevented payment token from being generated. During the incident window the error 500 was thrown on token creation attempts.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: August 1st, 2020 00:00 PST - Still Ongoing.


  • We have corrected the database exception and token creation flow has been restored
  • We are evaluating the maintenance job in question and the changes needed to prevent future occurrence

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