3rd September 2019

Production: BuyNow Hosted Pages / Web Services (API) Processing Errors with Successful Captures - RESOLVED

We are seeing some cases of created invoices after successful captures, which triggered a failure notifications (Error) at the capture time. These transactions will be refunded.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: September 3, 2019 PST - Still Ongoing.

Notes:

  • Following an earlier incident which impacted our IPNs today, we suspect that some capture attempts indicated failure while the capture was successful and an invoice was created.
  • The triggered error code is '1000', and the description is: 'Generic failure. Transaction could not be completed. Please try again later or contact BlueSnap support for assistance'.
  • We will refund these captured transactions within the next 24 hours, to prevent duplicated invoices and unwanted chargebacks.
  • This issue is now resolved and not additional captures with error should occur.

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