3rd September 2019

Production: Instant Payment Notifications (IPNs) BlueSnap Inceident Notification - September 3rd, 2019 - Delay in IPN delivery - ONGOING

During the day, we have experienced several cases of IPN delivery delays, which may have impacted your account.

This issue is now resolved.

  Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[ ] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: September 3rd, 2019 01:41 - Still Ongoing.

Notes:

  • During a routine upgrade, a human error has caused a misconfiguration in the IPN server which lead to the delay.
  • Our IT team identified and resolved the issue and future precaution procedures were put in place to prevent similar events from happening again.

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