31st July 2020

Production: BuyNow Hosted Pages / Web Services (API) BlueSnap Incident Notification – Connectivity Issue Impacting American Express Transactions – July 31, 2020 - RESOLVED

Some American Express transactions failed with timeout errors or decline responses as a result of network connectivity issues. We failed traffic away from the impacted servers and full functionality has been restored.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: July 31, 2020 3:00 AM - 11:30 AM PST

Notes: Root cause is still being investigated.

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