10th June 2019

Production: BuyNow Hosted Pages / Web Services (API) Service Interruption: Resolved

Due to a technical issue on one of our European acquirer's end, we have experienced several transaction failures.

The issue has been resolved and transaction flow has resumed.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: June 8th, 16:00 PST - June 10th, 00:08 PST

Notes:

  • The issue has been identified and resolved.
  • Our team is still investigating the cause of the issue in collaboration with the acquiring bank, making sure that similar incidents will not reoccur.
  • We confirmed that none of the transactions that triggered an error, ended up with a capture.

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