7th April 2019

BlueSnap Inceident Notification - April 7th to April 7th, 2019 - Temporary down time - RESOLVED

Unfortunately we experienced a communication disruption with one of the servers. The event happened during a routine maintenance job. As a result, some BuyNow pages were slow or did not load during the incident time frame.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[ ] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: April 7th 00:26 PST - April 7th 2019 00:46 PST

Notes: The impacted server has been immediately identified, fixed and placed back to the pool. Our operations team is currently investigating the root cause and looking for an update options that will prevent this issue from reoccurring.

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