24th March 2019

Production: BuyNow Hosted Pages / Web Services (API) Temporary communication interruption - RESOLVED

During a planned system maintenance job we have identified a communication interruption in one of the UK site servers. This interruption resulted in a few 503 error responses.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Impact

Impacted Environments:

[ ] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: March 23rd, 2019 22:08 PST PST - Still Ongoing.

Notes:

  • The impacted server has been isolated and removed immediately once issue was identified. Then it was fixed and tested before being returned to the pool.
  • Our team is still investigating the cause of interruption, making sure that similar incidents will not reoccur.

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