31st January 2019

BlueSnap Incident Notification - Transaction Failures - ONGOING

Unfortunately, experienced an issue with one of our acquirers, impacting some of our transactions (Sales, Recurring, Refunds).

The issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[X] Subscriptions

Time-frame: January 31st, 2019 15:14 to February 1st, 2019 01:58 PST - Still Ongoing.

Notes:

  • The acquiring bank's technical team are still investigating the root-cause of the incident.

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