30th January 2019

BlueSnap Incident Notification - Service Interruption - RESOLVED

We have experienced an interruption in several services due to a network issue, impacting our US data-center.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[X] Subscriptions

Time-frame: January 30th, 2019 16:20 to January 30th, 2019 16:45 PST.

Notes:

  • During the time-frame of the incident, shoppers may have experienced a network error. Some IPNs have been delayed. Our teams took the required steps to identify and recover any stuck operations as a result of the incident. We are still investigating the root-cause of this incident.
  • Our teams took the required steps to identify and recover any stuck operations as a result of the incident.
  • We are still investigating the root-cause of this incident.

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