8th November 2018

BlueSnap Incident Notification - November 8, 2018 - Service Interruption - RESOLVED

We experienced network instability impacting Production services today.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: November 8, 2018 8:05 AM - 8:14 AM PT.

Notes:

  • During the incident date/time window, a small number of transactions ended with a session timeout error returned to the shopper.
  • The issue lasted approximately 10 minutes and is now fully resolved.
  • The root cause is still under investigation.

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