25th June 2018

Production: BuyNow Hosted Pages / Web Services (API) Intermittent Service Interruptions in API

Yesterday we identified an irregular number of authentication (401) errors in our logs. Our team detected the technical issue, removed the server causing the problem from the pool, which resolved the issue. BlueSnap IT are still investigating the root cause. As of June 25th, 7:07am PST we do not see any exceptional number of errors in our logs. We keep on monitoring our system to make sure these errors do not recur (expect for justified failures).

Impact time/date: Thursday, June 21st 07:49am until June 25th 07:07am PST

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