24th May 2018

Service interruption - Production - US Datacenter

We're sorry to inform you of recent power supply problem in US site DB server which caused some service interruption for users. Our servers were not available for 2 minutes in US site. All traffic was immediately rerouted to our UK site and services were fully restored.

The IT team checking about the root cause of the problem ,currently we see that DB server was restarted after power supply problem . Please contact Merchant Support with any questions related to this incident at Merchants@BlueSnap.com

Traffic was routed our UK site and services were fully restored. Bluesnap operations team identified the impacted resources and recovered the network service.

Impact time/date: Wednesday , May 24, 06:22 am until 06:24 am PST

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