Past Incidents

We are seeing some cases of created invoices after successful captures, which triggered a failure notifications (Error) at the capture time. These transactions will be refunded.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: September 3, 2019 PST - Still Ongoing.

Notes:

• Following an earlier incident which impacted our IPNs today, we suspect that some capture attempts indicated failure while the capture was successful and an invoice was created.
• The triggered error code is '1000', and the description is: 'Generic failure. Transaction could not be completed. Please try again later or contact BlueSnap support for assistance'.
• We will refund these captured transactions within the next 24 hours, to prevent duplicated invoices and unwanted chargebacks.
• This issue is now resolved and not additional captures with error should occur.