All systems are operational

Past Incidents

31st January 2019

BlueSnap Incident Notification - Transaction Failures - ONGOING

Unfortunately, experienced an issue with one of our acquirers, impacting some of our transactions (Sales, Recurring, Refunds).

The issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[X] Subscriptions

Time-frame: January 31st, 2019 15:14 to February 1st, 2019 01:58 PST - Still Ongoing.

Notes:

  • The acquiring bank's technical team are still investigating the root-cause of the incident.

30th January 2019

BlueSnap Incident Notification - Service Interruption - RESOLVED

We have experienced an interruption in several services due to a network issue, impacting our US data-center.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[X] Subscriptions

Time-frame: January 30th, 2019 16:20 to January 30th, 2019 16:45 PST.

Notes:

  • During the time-frame of the incident, shoppers may have experienced a network error. Some IPNs have been delayed. Our teams took the required steps to identify and recover any stuck operations as a result of the incident. We are still investigating the root-cause of this incident.
  • Our teams took the required steps to identify and recover any stuck operations as a result of the incident.
  • We are still investigating the root-cause of this incident.
BlueSnap Incident Notification - January 30, 2019 to - Transaction Processing Interruption - RESOLVED

In the recent 90 minutes we experienced an increase in transaction failures (both sales and refunds) caused by an technical issue with one on our acquiring banks. Our teams worked in collaboration with the bank's technical team and the issue seems to be resolved - however, we still continue to work with the acquirer to define the incident root-cause and define clear steps to prevent similar events from happening again.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[X] BuyNow Pages

[X] Web Services (API)

[ ] SnapConsole

[ ] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: January 30, 2019 03:50 to 05:32 PST.

Notes:

  • The error description is: GENERAL_PAYMENT_PROCESSING_ERROR:"Transaction failed because of payment processing failure".
  • During the incident's time-frame We took some action in attempt to shift some transactions to alternative banks.

29th January 2019

No incidents reported

28th January 2019

No incidents reported

27th January 2019

No incidents reported

26th January 2019

No incidents reported

25th January 2019

No incidents reported

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