All systems are operational

Past Incidents

28th October 2018

No incidents reported

27th October 2018

No incidents reported

26th October 2018

No incidents reported

25th October 2018

No incidents reported

24th October 2018

Production: Instant Payment Notifications (IPNs) BlueSnap Inceident Notification - October 23, 2018 to October 24, 2018 - IPN Failures - RESOLVED

We experienced network interruptions that prevented some IPNs from being generated and delivered.

This issue is now resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[ ] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: October 23, 2018 04:45 to October 24, 2018 03:49 PST.

Notes:

  • During the incident's time-frame, part of the Instant Payment Notifications (IPNs) were not generated.
  • These failures were caused as a result of a network routing issue limited to the US data center.
  • Restarting the service cluster seem to have solved the problem, but the root cause is still being investigated.
  • While working on this issue, we re-generated and delivered the main IPN types: CHARGE, RECURRING,CHARGEBACK, REFUND and CANCELLATION.
  • Other details can be found in the reports section of the BlueSnap control panel (SnapConsole).

23rd October 2018

BlueSnap Inceident Notification - October 23, 2018 - IPN Failures - ONGOING

Unfortunately - we've been experiencing system interruptions that prevented some IPNs from being generated and delivered.

This issue is still being investigated by our R&D teams and a follow-up message will be delivered once it is resolved.

Impacted Systems:

[X] Production

[ ] Sandbox

[ ] No Imapct

Impacted Environments:

[ ] BuyNow Pages

[ ] Web Services (API)

[ ] SnapConsole

[X] IPNs

[ ] Reports

[ ] Subscriptions

Time-frame: October 23, 2018 to PST - Still Ongoing.

Notes:

Our teams are investigating the issue - we will send out a follow-up notification when the issue has been resolved.

22nd October 2018

No incidents reported

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