All systems are operational

Past Incidents

2nd July 2018

Production: BuyNow Hosted Pages / Web Services (API) BuyNow2 Service Interruption

We experienced sporadic service interruptions which lead to intermittent performance issues and possible failures in the hosted checkout pages (BuyNow2).

  • While reviewing our monitors we identified an increase in the number of 503 errors in our BuyNow2 pages
  • During this 10-minute timeframe, some shoppers may have noticed that the BuyNow page took longer than usual or failed to load
  • Our team identified the issue, removed the server causing the problem from the pool, which resolved the issue
  • We keep on monitoring our error logs to make sure that this issue does not recur
  • The root cause is still being researched by BlueSnap IT

Impact time/date: Monday July 2nd ~03:30 PST until ~03:40 PST

1st July 2018

No incidents reported

30th June 2018

No incidents reported

29th June 2018

No incidents reported

28th June 2018

No incidents reported

27th June 2018

No incidents reported

26th June 2018

No incidents reported

25th June 2018

Production: BuyNow Hosted Pages / Web Services (API) Intermittent Service Interruptions in API

Yesterday we identified an irregular number of authentication (401) errors in our logs. Our team detected the technical issue, removed the server causing the problem from the pool, which resolved the issue. BlueSnap IT are still investigating the root cause. As of June 25th, 7:07am PST we do not see any exceptional number of errors in our logs. We keep on monitoring our system to make sure these errors do not recur (expect for justified failures).

Impact time/date: Thursday, June 21st 07:49am until June 25th 07:07am PST

24th June 2018

No incidents reported

23rd June 2018

No incidents reported

22nd June 2018

No incidents reported

21st June 2018

No incidents reported

20th June 2018

No incidents reported

19th June 2018

No incidents reported